Our Returns Policy


You don't like what we sent you......

We operate a no quibbles 14 day returns policy - so if when your kitchenware arrives it is not as expected, all we ask is that you return the item to us in a re-saleable condition and in undamaged packaging and we will give you a full refund. Please note the refund will not include any postage costs incurred.


The item we sent you has arrived damaged......

If you wish to return your kitchenware to us because it is damaged please let us know the day you receive it and if possible send a photo of the damage to Customer Services. Let us know if you want a replacement sent or a refund. We may ask you to return the item to us for further quality control inspection.


Return Address

If we ask you to return an item to us please send it recorded delivery to us at:

The Big Kitchen Returns Department
26 Victoria Square
BS20 6AQ